Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Relio, a company incorporated in Delaware, USA ("Relio," "we," "us," or "our"). These Terms govern your access to and use of the Relio platform, including our website at reliocrm.com, mobile applications, API services, agent site subdomains, and all related services (collectively, the "Services").

By creating an account, accessing, or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

2. Eligibility

You must be at least 18 years old to use the Services. By using Relio, you represent and warrant that you are at least 18 years of age and have the legal authority to enter into these Terms. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

3. Account Registration & Security

To use Relio, you must create an account with a valid email address and password. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activities that occur under your account, whether or not authorized by you.
• Notifying us immediately at legal@reliocrm.com of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in violation of these Terms.

4. Workspaces

Relio supports multi-tenant workspaces. When you create a workspace, you become the workspace owner. Workspace owners and administrators can invite members and assign roles (owner, admin, or member), each with different levels of access and permissions.

Workspace owners are responsible for managing access to their workspace data, ensuring members comply with these Terms, and controlling what data is shared within the workspace. Deleting a workspace will permanently remove all associated data.

5. Subscription Plans & Payment

6. Acceptable Use

You agree not to use the Services to:

• Violate any applicable law, regulation, or third-party rights.
• Upload, transmit, or store any content that is unlawful, defamatory, harassing, fraudulent, or otherwise objectionable.
• Attempt to gain unauthorized access to the Services, other users' accounts, or our systems and networks.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Services.
• Use the Services to send unsolicited bulk communications (spam).
• Interfere with or disrupt the integrity or performance of the Services.
• Use automated means (bots, scrapers, crawlers) to access the Services except through our official API with valid authentication.
• Resell, sublicense, or redistribute the Services without our written consent.
• Store or process data subject to specific regulatory compliance requirements (e.g., HIPAA, PCI-DSS) that the Services are not designed to support.

We reserve the right to suspend or terminate your access if we determine, in our sole discretion, that you have violated these acceptable use provisions.

7. Intellectual Property

The Services, including all software, designs, text, graphics, logos, and other materials, are owned by or licensed to Relio and are protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Services beyond the limited right to use them in accordance with these Terms.

"Relio" and the Relio logo are trademarks of Relio. You may not use our trademarks without prior written permission.

8. Your Data & Content

You retain all ownership rights to the data and content you upload, create, or import into Relio ("Your Data"). By using the Services, you grant us a limited, non-exclusive, worldwide license to host, store, process, and display Your Data solely to provide and improve the Services.

You are solely responsible for the accuracy, legality, and appropriateness of Your Data. You represent that you have all necessary rights and permissions to upload and use the data you provide, including any personal data of third parties (such as contact records in your CRM).

We may use aggregated, anonymized data derived from usage of the Services for analytics, benchmarking, and product improvement purposes. Such data will not identify you or any individual.

9. AI Features

Relio includes AI-powered features such as chat assistants, data enrichment, and search. These features use third-party AI models (including OpenAI) to generate responses and insights.

You acknowledge and agree that:

• AI-generated content is provided for informational purposes only and may not be accurate, complete, or current.
• You should independently verify any AI-generated information before relying on it for business decisions, including property valuations, contact details, and market insights.
• We are not responsible for decisions made based on AI-generated content.
• AI features are subject to usage quotas and availability. We may modify, suspend, or discontinue AI features at any time.
• Your AI interactions may be processed by third-party AI providers subject to their terms and privacy policies.

10. Agent Sites

Relio allows you to create public-facing agent sites hosted on subdomains of reliocrm.com or on custom domains. You are solely responsible for all content published on your agent site, including property listings, images, descriptions, and contact information.

You represent and warrant that all content on your agent site is accurate, does not infringe on any third-party rights, and complies with all applicable real estate advertising laws and regulations. We reserve the right to remove any agent site content that violates these Terms or applicable law.

11. Third-Party Integrations

Relio integrates with and may connect to third-party services. Some integrations allow you to provide your own API keys (BYOK) for services such as parcel data providers and address verification platforms. When you use third-party integrations:

• You are responsible for complying with the third party's terms of service and privacy policy.
• We encrypt and securely store any API keys you provide but are not responsible for charges incurred on your third-party accounts.
• Third-party services may be modified, suspended, or discontinued by their providers at any time, which may affect the availability of related Relio features.

12. API Access

Relio provides API access through workspace API tokens. When using our API, you agree to:

• Keep your API tokens confidential and not share them with unauthorized parties.
• Respect rate limits and use the API in a reasonable manner that does not degrade the experience for other users.
• Not use the API to build a competing product or to scrape data from the Services.
• Comply with all applicable laws regarding the data accessed or transmitted through the API.

We may revoke API access at any time if we determine that usage violates these Terms or poses a security risk.

13. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any defects will be corrected. We do not warrant the accuracy or completeness of any data obtained through the Services, including property data, enrichment data, and AI-generated content.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Relio and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or related to your use of or inability to use the Services, regardless of the cause of action or theory of liability.

Our total aggregate liability for all claims arising out of or related to these Terms or the Services shall not exceed the greater of (a) the amount you paid to Relio in the twelve (12) months preceding the claim, or (b) one hundred U.S. dollars ($100).

15. Indemnification

You agree to indemnify, defend, and hold harmless Relio and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Services.
• Your violation of these Terms.
• Your violation of any applicable law or third-party rights.
• Any content you upload, publish, or transmit through the Services, including CRM data and agent site content.

16. Dispute Resolution & Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Delaware, USA, and the language shall be English.

You and Relio agree that any arbitration shall be conducted on an individual basis and not as a class, consolidated, or representative action. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

17. Termination

You may terminate your account at any time by contacting us at legal@reliocrm.com. We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice.

Upon termination:

• Your right to use the Services will immediately cease.
• We may delete your account data in accordance with our Privacy Policy.
• Any outstanding payment obligations will remain due.
• Provisions of these Terms that by their nature should survive termination will survive, including Sections 7, 8, 13, 14, 15, 16, and 19.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law provisions.

19. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date and provide notice through the Services (such as a banner or email notification). Your continued use of the Services after changes become effective constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the Services.

20. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Relio regarding the Services.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights without restriction.
• Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or Internet disruptions.

21. Contact Us

If you have any questions about these Terms, please contact us: